The “Procedure for submitting medical costs and/or other documents” provides a guideline for the insured and provides the steps to be followed to submit a claim. The following will accelerate processing of the file:

• the “claim notification” document must be filled in correctly
• the medical expenses claim must always be made using the “Request for reimbursement of medical costs” form (see page 2 of the submission procedure document)
• it is very important that each time documents are submitted, information enabling us to clearly identify the file be provided. The information consists of: the group number, the name of the employer, the last name, first name and date of birth of the insured employee and of the patient if they are two different people, and the AG Insurance references, if they are known