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FAQs

Fast and accurate answers to all your burning questions

It’s only natural that you would have a few questions…

Insurance is a complicated matter, but fortunately, you don't have to navigate it alone. Confused? Looking for more information? Try our FAQ section, the go-to place for quick answers to the most common questions. You'll find all of the answers below, divided into two categories. And we have plans in the pipeline to significantly increase the number of questions. Click on a question to view the answer.

 

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All claims – whether reported online, by telephone or via a claims report form – will be evaluated by our medical department. In nearly all cases, the claim is approved immediately and you will receive written confirmation along with all the information you need to claim a refund for your medical expenses. In some cases, our medical department will request additional information. If your claim has been (partially) rejected, you will receive a written letter explaining the reason for the denial. In any event, we will keep you informed of the progress of your claim at all times.